FAQ

Do you ship internationally?
No. We ship only within the U.S.

Is shipping free?
Yes. All U.S. orders include free standard shipping.

How long does shipping take?
Processing: 1–2 business days
Delivery: 3–4 business days

Can I return an item?
Yes, items may be returned within 7 days if unused and in original condition.

Can I exchange an item?
Yes, exchanges are accepted within 10 days.

When will I receive a refund?
Refunds take 5–10 business days after approval.

Who pays for return shipping?
Customer is responsible unless the order was incorrect or damaged on arrival.

How do I contact customer support?
Phone: 513-903-2823
Email: contact@shockwavesmusic.com